General
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Phone: +1 416 900 3303
Fax: +1 416 900 3304
Skype: auctionexportsales
9:00 am - 6:00 pm Monday-Friday (EST)
9:00 am - 4:00 pm Saturday (EST)
4515 Chesswood Dr, Unit:X, Toronto, ON M3J2V6 Canada
Most likely your registration is not approved yet, please email to help@auctionexport.com or call us to find out more on the status of your registration.
It is possible that your email went to spam, please try to resend your email, or simply contact our Сustomer Support department via phone or live chat during regular business hours.
Inventory is being updated on a daily basis.
Yes. We can offer you a variety of new cars as well as factory orders. Please contact us for more information.
A salvage vehicle is a vehicle that has been damaged or declared a total loss by an insurance company due to an accident, natural disaster, theft, or other event. Salvage vehicles may have various types of damage, such as collision damage, flood damage, fire damage, or theft recovery damage. In some cases, the damage may be cosmetic or minor, while in others, the vehicle may be severely damaged or inoperable. Ownership type is: Salvage Title, Salvage Certificate, Certificate of Destruction etc.
A Clean title vehicle is a vehicle that does not have significant damage that would result in the vehicle being declared a total loss by an insurance company. Clean title vehicles are typically more desirable and may command higher prices than vehicles with Salvage or Rebuilt titles, as they are considered to be in better condition and have fewer potential issues. Ownership type is Clean/Clear Title.
Our inventory comes from major Salvage and Clean Auto Auctions, Insurance Companies, Banks and Auto dealers.
You may use our additional services such as Vehicle Inspection and VIN history Report to get more information. Your sales agent might be able to contact the seller and get more pictures if available. Please contact us to be assisted.
Yes. If the car is being sold by a licensed auto dealer, we will be happy to assist in negotiating a price and closing the deal on your behalf.
One of the reasons is that you are an international buyer. When purchasing from a dealer there is no guarantee that they will be honest with you. Also they will have to sell you the car at a retail price, and in some cases they can add sales tax. If we make the purchase, it will be as a wholesale unit. We won't pay any retail or sales taxes, and we can negotiate the deal better.
Yes, it is possible. Please email us the exact make and model of the vehicle as well as the location to shipping@auctionexport.com.
We only accept US Dollars.
Please contact us in this regard, we always search for new trusted inventory sources.
You can become an "AUTHORIZED AuctionExport DEALER". To qualify, you must have an AuctionExport account in good standing with a minimum of 15 vehicle purchases. You can see the list of such dealers in the "Contact Us" section or contact us for more details.
Registration
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Whether you are a private buyer or a dealer, you can purchase cars through AuctionExport. If you live overseas and would like to purchase a car through AuctionExport no dealer license is required. All purchased vehicles must be exported outside of the USA and Canada.
Please fill in all the information on the registration page Register. Once you submit your information, you will receive an email with a validation link. Please follow the link to validate your account. Please note that you will need to upload a copy of your passport and/or business license once you place a deposit. All paperwork will be registered under the account name provided.
Yes, your information will be kept safe on our SSL secured server.
You do not need to send us your identification document during the registration process; however, if you want to start bidding and are ready to place a deposit, you will have to send us a copy of your passport or any other government photo ID to support your identity. You can email it to docs@auctionexport.com. AuctionExport collects this information for verification purpose. This information is also used by AuctionExport to release your vehicle at the port of destination.
Registration is free.
You get access to over 250,000 Salvage and Clean Title cars at wholesale prices. Registered members may enjoy our additional Services such as Email Notifications, Car Inspection, VIN check reports, and more. AuctionExport will help you search for a car, close the deal with the seller or bid at the auction, documentation handling, ground transportation, and worldwide shipping to the port of your destination.
Yes, you can register from anywhere in the world, as well as purchase vehicles. However, all purchased vehicles must be exported outside of the USA and Canada.
Yes, you can register without a promo code. Gift Certificates may be found on a flyer with a promo code that you can get at one of our office locations or from your friends, who already purchased a car with AuctionExport. This field is optional, so you can skip it and complete registration without the code.
Deposit
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We require a deposit to ensure that you are making a sincere and truthful "BID" or "BUY NOW", as well as reserve the vehicle at the selling auction.
Minimum deposit is 10% of your "BID"/"BUY NOW" price with a minimum of $600. Certain auctions require 15% of your "BID"/"BUY NOW" price with a minimum of $1,000.
Deposit of 10% from the purchase price is required. For example, if you wish to place a bid or submit a "BUY NOW" offer for $10,000 you will need to have a $1,000 deposit in your account. Certain auctions require 15% of your "BID"/"BUY NOW" price with a minimum of $1,000. For example, if you wish to place a "BID" or submit a "BUY NOW" request for $10,000 you will need to have a $1,500 deposit in your account.
Deposits are refundable within the first 12 months. After this period, the deposit becomes non-refundable and can only be used towards the purchase. All bank wire transfers will be refunded upon your request. "Refund Payment" is available in your "PROFILE", please follow the link and instructions so that we could process your request. Transfer time for the bank wire transfer is around 5-7 business days. All Credit/Debit card transfer is around 5 business days. There is a 3.8% charge for every Credit/Debit card refund. A bank fee of no more than $100 will apply to all bank wire refunds.
Purchasing (buying) process
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Please log in to your profile, go to the car listing, and submit your bid/offer under "BID Information". Once done, we will submit it to the selling auction, insurance company, bank, or dealer.
No, this means that you are the highest bidder on our website, and we will submit your bid to the selling auction, insurance company, bank, or dealer. If the car is sold by the auction, there are other local and international bidders that are bidding on the same car. There is always a risk of being outbid. It is recommended to choose "PHONE BIDDING" to participate in the "Live Auction" with our agent on the phone and be able to increase your bid amount if needed. If the car is sold by the insurance company, bank, or dealer, we will submit your highest bid to the seller, and only if the seller approves your bid, you will win the car. It is in your best interest to place a reasonable bid amount to win the car.
"BUY NOW" is a fixed-price option that allows you to purchase a car right away.
The "BUY NOW" price is typically non-negotiable. However, sometimes you can get a 3% - 5% discount on the price depending on the seller. Please contact us in regards to this, and our team of experts will do everything possible to negotiate the best price for you.
We advise you to check results of previous auctions in "Similar Vehicles" section available on every car profile. Results will give you an idea of the average price of the vehicle you are looking for. You can also check "Auctions Sale Results" in your profile or browse similar offers with "BUY NOW" prices.
Please note that you can NOT cancel your bid once it is received. In rare cases, it might be canceled if the bid was not submitted or the auction has not started yet, please email us at sales@auctionexport.com and call our sales department to verify when needed. "BUY NOW" requests cannot be canceled at any time.
It is an "Average Price" of past auction sales of similar vehicles. This price may give you an idea of how much the car can sell for.
No. If you don’t win the car, the deposit will stay on your account, and you can use it for your next purchases.
If you are buying a vehicle and you're worried about its condition, you can order an Independent Vehicle Inspection through ‪AuctionExport‬. Once your request has been approved by our Sales department, we will arrange an independent physical examination by a licensed inspector for the car you are considering to buy. After it is done, you will be given a full condition report complemented with interior and exterior pictures. Please note, you must have a deposit on your AuctionExport account in order to use this service. To learn more details, please contact our Sales department sales@auctionexport.com.
The first step is to choose the make and model of the car you want to order. Fill out the form, and our experienced sales agent will start the search. Once we have a match, you will receive an email with vehicle details, pictures, and price if available. Overall, ordering a car can be a convenient way to get the exact make and model with the specific options and features you want.
If you liked the car that was offered to you, you simply contact us and confirm that you are interested in buying this vehicle. We need to have a 10% of the car price with a minimum of $600 deposit on your profile in order to reserve this vehicle. Please note that if you do not have the required amount on your account, you can always add money using your Credit/Debit card. We do not advise using bank wire transfer deposits, as by the time your deposit arrives, the car might be sold to someone else.
Yes, it is negotiable. Our sales team will do their best to receive the maximum possible discount for you.
Payment
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Deposits can be done by Worldpay using your Credit/Debit card or by bank wire transfers. You can print out our Bank Wire Instructions from your AuctionExport Profile. Full payments for your purchase must be done by bank wire transfer only.
AuctionExport does not accept third-party payments. AuctionExport is obligated by law to "Know Your Customer", therefore, third-party payments are a high risk to our customers as well as our company. We appreciate your business, however, cannot compromise our integrity by making exceptions. Please contact AuctionExport for clarification at help@auctionexport.com.
• For deposits with bank wire, you can print out our Bank Wire Instructions from your AuctionExport Profile.
• To pay for your purchase, please note that each Vehicle Wholesale Agreement (the invoice) has our bank wire information attached. You can provide this information to your bank or use it for online banking. Please make sure to send us a copy of your payment confirmation as soon as it is available.
We offer financing to the following destinations: Finland, Germany, Lithuania, Nigeria, and Ghana. Pre-approval is required. Please contact us before placing a "BID" or "BUY NOW" request, as financing is not available to all vehicles. For further information on financing, please email us to sales@auctionexport.com.
You have 3 days (including the day of purchase) to pay in full for your Wholesale Vehicle Agreement (the invoice).
You will receive an automated email notification. You can also check the status of your payment in the "Finance" section of your profile.
Canada has economic sanctions and related measures in place against a number of countries. We will not approve an account if the member is in any of these countries. For more information, please visit the official website of the Government of Canada.
No. Vehicle Wholesale Agreement (the invoice) has to be paid in full in order to start the shipping process. You may also contact us prior to the purchase to find out if the car qualifies for Financing. Please email us to sales@auctionexport.com.
No, we don't accept cryptocurrencies. AuctionExport receives payments in USD (American dollars only). The payment can be done through a credit card and by bank wire transfer.
Transportation and shipping
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You can use our shipping calculator to estimate the cost. However, the shipping calculator does not take into consideration the size and weight of the vehicle, as well as exact condition. For an exact quote, please contact our Shipping Department at shipping@auctionexport.com.
No. The shipping calculator only provides an estimate. Please contact us at shipping@auctionexport.com to get the exact quote.
We suggest checking our shipping rates first, as we offer very competitive prices due to the volume. AuctionExport offers consolidation services to many destinations. However, you are free to use your own shipping company. Once the vehicle is exported out of the USA/Canada, you are required to provide us with a copy of the Bill of Lading. Ground transportation is done exclusively by AuctionExport.
We have provided a detailed map of the USA on our shipping page, Shipping. The map provides you with an estimated price of ground transportation to the nearest exit port. Please note that major exit ports are located in NY (New York), CA (California), TX (Texas), FL (Florida), and MD (Maryland).
Your car has limited insurance while being transported between the states (additional insurance is available); however, If you would like ocean insurance at 1.5% of the total invoiced price, please email us at shipping@auctionexport.com. A $500 deductible applies to all claims.
We will be notifying you of the status via your registered email. You can also check your profile under "Purchases".
Your cars will be shipped by "RORO" or "Container" shipping.
RORO (short for Roll-on/Roll-off) shipping is a type of ocean freight service. RORO shipping is a cost-effective and efficient way to transport cars. This method is available at various destinations and does not involve consolidation. Please note that not all cars qualify for this shipping method. Please email us to shipping@auctionexport.com with the lot # prior to "BID" or "BUY NOW".
"Container" shipping is the most popular way to ship a car. Your car will be loaded inside a 20 feet or 40 feet container, and the container will be sealed prior to loading on a ship.
Usually a 40 feet container fits 3 mid size cars or SUVs, or 4 small cars, such as Honda Civic or Toyota Corolla.
Consolidation is when you only have one car to ship, but you do not want to pay for the whole 20 or 40 feet container. Our shipping company will consolidate your car at several popular destinations. For example, if your car is consolidated with 2 other cars in a 40 feet container, you end up paying only 1/3 of the price of the 40 feet container. If there is no consolidation to your port, we can ship a car in a 20-foot container.
The most popular port is New Jersey. However, always check with our Shipping Department regarding consolidation to your destination country prior to your purchase.
An average transit time is 45–60 days after the full payment is received for your purchase. Please note that delays may occur due to weather conditions, slow traffic, snowbird season, documentation delay, etc. Please ensure that your payment is received on time.
You can check the shipping calculator on our website to view all available destinations, and contact our Shipping Department at shipping@auctionexport.com to get more detailed information.
Fees
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For providing exceptional support to our members we only charge $295 for every successfully purchased car over $3000 and $195 for cars under $3000.
$295/$195 is the fee our company charges for supporting you in purchasing a vehicle. Our services include: searching for the right car, closing a deal with the seller, shipping assistance to the port of your destination (shipping charges apply), and handling documentation to export the vehicle from the USA and Canada. The $95 documentation fee includes a postage fee. Original Title as well as additional documents will be mailed to the USA/Canada Customs and then will be couriered to you (FedEx or DHL).
Auction Buyer Fee or Dealer Fee varies depending on the selling auction or dealer, and the winning price. For more information on Auction Buyer Fees or Dealer Fees, please refer to our "Auction fees" page.
No, the Auction Buyer Fee or Dealer Fee is non-negotiable.
We charge our standard fee of $295 (if the car price is over $3000) or $195 (if the car price is less than $3000). There is no extra fee to use this service.
Yes. You would have to pay the Auction Buyer Fee or Dealer Fee for the "BUY NOW" vehicle; however, these fees tend to be lower than for the live sale vehicles.
You have 3 days (including the day of purchase) to pay in full for your Wholesale Vehicle Agreement (the invoice). Vehicles not paid for within the above-specified timeframe will be subject to an auction late fee ($50 or 2% of the selling price of the vehicle, whichever is greater) and storage, as well as AUCTIONEXPORT Late Fee of 0.125% per vehicle per day. There will be a re-delivery charge billed towards your purchase due to non-payment, late payment, and/or missing documents, and also if the vehicle was purchased with a pending Title. If AUCTIONEXPORT does not receive the payment within 5 days after the purchase, AUCTIONEXPORT will consider your purchase canceled. In that case, your car will be relisted and a minimum fee of $600 or 10%, whichever is greater, from the purchase price will be charged, and/or your car will be put up for sale, and all the costs that will apply to a resale of the vehicle will be billed towards your deposit. Some Auctions will charge a cancellation fee of $1,000 or 15%, whichever is greater, which will be applied to a client's account in case of cancellation.